Directv users, someone at one or another had a problem with directv and called in and asked to speak with a different dept. other than customer service that you would normally speak with. What dept. did you ask for a dispute of programming.
Keith
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Network DTV Station NBC 27 KFOR-DT IND 51 KSBI-DT ABC 7 KOCO-DT ION 50 KOPX-DT FOX 24 KOKH-DT WB 33 KOCB-DT TBN 15 KTBO-DT PBS 32 KETA-DT CBS 39 KWTV-DT UPN 40 KAUT-DT Tulsa DTV
Network DTV Station NBC 56 KJRH-DT CBS 55 KOTV-DT ION 28 KTPX-DT FOX 22 KOKI-DT IND 49 KGEB-DT UPN 42 KTFO-DT ABC 10 KTUL-DT IND 48 KWHB-DT PBS 38 KOED-DT WB 55-2 KWBT-DT Ada, OK/Ardmore, OK
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Network DTV Station PBS 8 KWET-DT Claremore, OK
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Network DTV Station PBS 31 KOET-DT Shawnee, OK
Network DTV Station IND 29 KQOK-DT Surrounding States
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Network DTV Station ABC 21 KHBS-DT CBS 18 KFSM-DT NBC 27 KPOM-DT PBS 45 KAFT-DT Wichita Falls, TX/Lawton, OK
Network DTV Station ABC 11 KSWO-DT CBS 22 KAUZ-DT Fox 15 KJTL-DT NBC 28 KFDX-DT
3 Comments
If you are a long time good customer and have a legitimate complaint, they will transfer you to CUSTOMER RETENSION. I have had the best results being very meek using the old "I hate to complain, because you have been a great service, but I fear I must leave DirecTv because ……" .
Ive had mixed results with them when I need help with a problem. My 7 or so years as a customer seems to mean very little to the people I usually have spoken to. At one point I called in to tell them I needed to shut off my service for a while until I got a job and they didnt offer me a damn thing other than, "ok".
Meanwhile I have known others who were customers for far shorter of a time who got offered free service, basic service, discounts, new equipment etc to keep the service going.
Aside from that, I have been pleased with the quality of picture and selection of channels and have had no intention of leaving them or shutting off the service long term.
well I called them and worked out my issues I had with them and they even are coming out to my house sat and hook up tivo for free. So I think I came out pretty good.
Keith